Job Description

Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.

Responsible for knowing the intricacies and compliance standards of all key benefit management programs.

Works collaboratively with the compliance department to investigate complaints and correct errors.

Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.

Continuously coach the team to ensure the individual and team performance goals are achieved.

Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s).

Tracks and monitors team performance; provides feedback.

Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.

Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.

Requirements

College Graduate.

Amenable to work On-site.

At least 8-10 years experience in Operations in a BPO/BPM setting.

Must have at least 3-5 years experience as an Operations Manager.

Must have experience working in a Travel Account.

Highly preferred with experience handling GDS.

Compensation and Benefits

TBD; To Be Determined.

Salary: PHP 80,000 to 110,000