Thai CSR- Makati City

USD 1500- 2000

JOB DESCRIPTION

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

REQUIREMENTS

• Proven customer support experience or experience as a Client Service Representative
• Able to speak Thai and English
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Willing to work in Makati City