Vietnamese Bilingual Analyst BGC, Taguig Philippines

PHP 60,000- 80,000

JOB DESCRIPTION

• Manage both inbound and outbound calls
• Attends to customers’ needs by answering product and service-related queries
• Provides product overview and information about other services and offerings
• Suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Contributes to team effort by accomplishing related results as needed

REQUIREMENTS

• Preferably 1-year BPO experience specializing in Customer Service or equivalent
• Can speak and write fluently and confidently in traditional Vietnamese
• Good English communication skills and is able to follow verbal and written instructions
• Good Attention to details – Must be willing to work in BGC, Taguig City
• Must be willing to work on shifting schedules (day, mid and night shift)
• Must have an existing tourist visa or those who are downgrading their working visa